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Safety Is A Top Priority

Please follow these health and safety protocols with us.

Comprehensive Safety Plan

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Social Distancing

We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.

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Hand Washing

Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.

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Clean & Sanitize

We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.

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Face Masks

Team members will wear face masks and guests will be encouraged to do the same.

Safety Plan

Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.

Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).

We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.

Increased frequency of cleaning and disinfecting procedures will be followed to the extent allowable according to local gaming regulations. Should a gaming regulator require a more detailed or specific process or require an alteration to these procedures, we will follow the gaming regulatory guidance in addition to these procedures.

Q: When will Belle of Baton Rouge be open?

A: We will be opening at 12 PM CST on Monday, May 18, 2020.

Q: Will the Hotel open?

A: No, the hotel will remain closed until further notice. We apologize for the disruption.

Q: Will the restaurants/bars be open?

A: Captain’s Kitchen will be open on the casino boat daily from 12pm – 10pm.

Q: Can I still use my direct mail offers?

A: All your current offers have been emailed to you and will be waiting for you on the kiosk!

Q: What are the hours of operation for your casino?

A: The casino will be open daily from 10am – 2am.

Q: Were there any tier downgrades while your property was closed?

A: No, there were not any tier downgrades while the property was closed.

Q: My Reward Dollars are set to expire. Is Belle of Baton Rouge extending their expiration date? Will you change the Tier Status earning requirements?

A: As a loyal TROP ADVANTAGE member we would like to assure you that your Trop Dollars and Comp Dollars have not expired during this closure. We are excited to announce that we will be extending your 2020 Tier Status and benefits through December 31, 2021, making Tier Status easier to earn and making sure your Trop Dollars and Comp Dollars don’t expire.

TROP Advantage Program Details:

Tier Status is now easier for you to earn.

  • Copper: Now 400 Tier Points (previously 500 Tier Points)
  • Gold: Now 4,000 Tier Points (previously 5,000 Tier Points)
  • Platinum: Now 20,000 Tier Points (previously 25,000 Tier Points)
  • Black: Now 80,000 Tier Points (previously 100,000 Tier Points)

 

Extending 2020 TROP ADVANTAGE Tier Status.

You now have more time than ever to enjoy all you have earned with your 2020 status and benefits being extended through December 31, 2021

 

Extending TROP ADVANTAGE Trop & Comp Dollars expiration.

Trop Dollars and Comp Dollars will not expire for 13 months of activity until September 1, 2020, at the earliest.

Please visit a kiosk at the Belle of Baton Rouge or call 225.242.2600 to speak to one of our Marketing Coordinators on duty and find out what great offers we have already loaded onto your Trop Advantage Card!

Q: Are there any new safety protocols in place?

A: Yes, we have enacted several new safety and cleanliness protocols per the requirements set forth by the Louisiana Governor’s office, Louisiana Gaming Control Board and the CDC including screening questions and digital temperature scanning of all persons entering property.

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