Eldorado Resort announced that, in accordance with the Louisiana Gaming Control Board order, it will temporarily suspend casino operations at the Belle of Baton Rouge at 6PM CST on Monday, March 16, 2020.
The Company is continuing to monitor developments related to COVID-19 and reinforcing our policies as necessary.
Q: Will you extend Free Play, which we were granted before 03/16/2020 during Drawings/Slot tournaments?
A: Yes, we will extend those offers.
Q: Are you planning to extend the dates for Free Play/Table offers from the Monthly Core Mailer?
A: We will communicate with all our players after we have been informed of the state regulations.
Q: Will the Hotel remain open during the Casino closure?
A: No, effective Wednesday March 18, 2020 the hotel will be closed until further notice. We apologize for the disruption.
Q: Are the restaurants/bars still open?
A: All restaurants and bars will remain closed during the Casino closure.
Q: When will the casino be open?
A: The casino is closed pending Louisiana Gaming Control Board’s approval to reopen.
Q: What are the call center hours?
A: The call center will be open 24 hours daily (225) 242-2600
Q: Will there be any tier downgrades while your property is closed?
A: No, there will not be any tier downgrades while our property is closed.
Q: Will my comp dollars expire while the casino is closed?
A: No, comp dollars will not expire during the closure of the property.